Discover the dictionary of Frequently Asked Questions
How can I get reserved area access?
You have to fill the form on our website at this link https://www.cdamarket.it/en/register/
Why I can’t get into my reserved area despite I’ve signed in?
To access the site you must receive credentials (username and password) that will be sent to you within 2 working days.
How can I get CDA card?
If you are a VAT number owner you can get you CDA card in two ways:
What have I provide you to get my CDA Card?
We need a valid VAT number authorized to international operations and your company data.
CDA card is free and it allow you to make shopping at our Cash and Carry.
Only the company’s owner is allowed to get CDA card. It’s forbidden to delegate another person different from the company’s holder.
What devices are supported?
PC, tablet and smartphone are supported devices.
How can I edit order data (Address, name and other)?
If you need to modify shipping address or other things contact our export department to firstname.lastname@example.org.
Is it possible to modify an order many times on a day?
You can modify an order every time you want but once you confirmed the order any changes will not allowed.
Can I check my back orders?
You can check your back orders from “Back orders” section in your reserved area.
Can I cancel or edit an order after confirming it?
If you confirm order you will not be able to edit or cancel it.
Do you provide online payment method?
Payment online method is not allowed.
For further information contact export department to email@example.com.
When do you ship my order?
We usually ship on Tuesday and Friday and shipment cost depends on geographic area.
If you take in charge your shippment you can send here your courier. In this case contact export department to firstname.lastname@example.org to arrange the date you want your order is ready.
I received a wrong product. What can I do?
You have to contact export department at email@example.com and our team will provide you the best solution as refund or credit memo.
I am an EU citizen and need to purchase alcoholic beverages. What documents do I need?
EU Citizens can buy alcoholic beverages and we need these documents: