FAQ

You have to fill the form on our website at this link https://www.cdamarket.it/en/register/

To access the site you must receive credentials (username and password) that will be sent to you within 2 working days.

If you got problems with access to your reserved area contact our Customer Service at phone number +39 0332 262202 (Monday to Friday 8:00 to 16:30) or contact us by email at info@cdamarket.it.

If you have lost your credentials access you have to write an e-mail at info@cdamrket.it and notice in your name and company data.

Alternatively you can contact our Customer Service by phone at +39 0332 262202.

If you are a VAT number owner you can get you CDA card in two ways:

1. At our Cash and Carry
2. Filling the form at https://www.cdamarket.it/en/register/

We need a valid VAT number authorized to international operations and your company data.

CDA card is free and it allow you to make shopping at our Cash and Carry.

Only the company’s owner is allowed to get CDA card. It’s forbidden to delegate another person different from the company’s holder.

If you have lost your CDA card you have to contact our Customer Service at +39 0332 262202 or write an email to info@cdamarket.it.

If you are able you can also come to our Cash and Carry.

PC, tablet and smartphone are supported devices.

If you need support while you’re placing and order you can contact us at +39 0332 262202 or write an e-mail to export@cdamarket.it.

You can also request assistance through the Facebook Messenger Chat on all pages of the site.

If you need to modify shipping address or other things contact our export department to export@cdamarket.it.

You can modify an order every time you want but once you confirmed the order any changes will not allowed.

You can check your back orders from “Back orders” section in your reserved area.

If you confirm order you will not be able to edit or cancel it.

Payment online method is not allowed.

For further information contact export department to export@cdamarket.it.

We usually ship on Tuesday and Friday and shipment cost depends on geographic area.

If you take in charge your shippment you can send here your courier. In this case contact export department to export@cdamarket.it to arrange the date you want your order is ready.

You have to contact export department at export@cdamrket.it and our team will provide you the best solution as refund or credit memo.