Discover the dictionary of Frequently Asked Questions
We’ve collected the top questions we get asked most often in this list.
Your question is not among these?
Please contact our Customer Service for more information:
How can I get reserved area access?
You have to fill the form on our website at this link https://www.cdamarket.it/en/register/
Why I can’t get into my reserved area despite I’ve signed in?
To access the site you must receive credentials (username and password) that will be sent to you within 2 working days.
If you got problems with access to your reserved area contact our Customer Service at phone number +39 0332 262202 (Monday to Friday 8:00 to 16:30) or contact us by email at email@example.com.
I have lost my credentials access. How can restore it?
If you have lost your credentials access you have to write an e-mail at firstname.lastname@example.org and notice in your name and company data.
Alternatively you can contact our Customer Service by phone at +39 0332 262202.
How can I get CDA card?
If you are a VAT number owner you can get you CDA card in two ways:
What have I provide you to get my CDA Card?
We need a valid VAT number authorized to international operations and your company data.
CDA card is free and it allow you to make shopping at our Cash and Carry.
Only the company’s owner is allowed to get CDA card. It’s forbidden to delegate another person different from the company’s holder.
I have lost CDA card. What can I do?
If you have lost your CDA card you have to contact our Customer Service at +39 0332 262202 or write an email to email@example.com.
If you are able you can also come to our Cash and Carry.
What devices are supported?
PC, tablet and smartphone are supported devices.
Can I get support while placing an order?
If you need support while you’re placing and order you can contact us at +39 0332 262202 or write an e-mail to firstname.lastname@example.org.
You can also request assistance through the Facebook Messenger Chat on all pages of the site.
How can I edit order data (Address, name and other)?
If you need to modify shipping address or other things contact our export department to email@example.com.
Is it possible to modify an order many times on a day?
You can modify an order every time you want but once you confirmed the order any changes will not allowed.
Can I check my back orders?
You can check your back orders from “Back orders” section in your reserved area.
Can I cancel or edit an order after confirming it?
If you confirm order you will not be able to edit or cancel it.
Do you provide online payment method?
Payment online method is not allowed.
For further information contact export department to firstname.lastname@example.org.
When do you ship my order?
We usually ship on Tuesday and Friday and shipment cost depends on geographic area.
If you take in charge your shippment you can send here your courier. In this case contact export department to email@example.com to arrange the date you want your order is ready.
I received a wrong product. What can I do?
You have to contact export department at firstname.lastname@example.org and our team will provide you the best solution as refund or credit memo.
I am an EU citizen and need to purchase alcoholic beverages. What documents do I need?
EU Citizens can buy alcoholic beverages and we need these documents: